Enterprise AI · Early Access 2026

Customer operations
where humans and agents
work as one.

Today's AI handles the easy stuff — routine tickets, scripted answers, simple B2B. But onboarding, escalation, adoption, and renewal run on context no agent has access to. CustOS is the intelligence layer that gives every agent — human or AI — the full picture, in real time, from day one.

Get in touch See why ↓
01 — The Three Prerequisites

Before agents can work,
three things must exist.

These aren't features. They're architectural requirements — the foundation without which any agent, no matter how capable the model, will produce unreliable results at exactly the moments that matter most.

01
Operational context — the agent needs to know the customer.
Without account history, complexity signals, and relationship context, every agent starts from zero on every interaction.
→ Without it: confident decisions with no foundation
02
A system of action — not just insights, but execution.
Agents need to route, escalate, and hand off alongside humans — in the same environment, on the same workflow.
→ Without it: AI that observes but never operates
03
Governance — the enterprise needs to trust the agent.
They block AI because they can't explain what it's doing, why, and what happens if it's wrong.
→ Without it: enterprise liability, not enterprise AI
THE FUNDAMENTAL INSIGHT
Action without intelligence produces confident mistakes.
Intelligence without action produces expensive dashboards.
Both without governance produce enterprise liability.
You need all three — and they have to be built together from the start.
02 — The Team

20 years of building workarounds.
Now building what should exist.

Linden Hillenbrand
CEO · Co-Founder
Led enterprise customer operations at Procore, owning the Salesforce relationship and scaling post-sale teams across onboarding, support, and success. Saw firsthand why the existing stack can't support an AI-driven operation.
Procore Cloudera Customer Operations
Adam Warrington
CTO · Co-Founder
Built AI and data infrastructure for customer-facing operations at Cloudera and Snowflake. Brings the rare combination of operator empathy and deep infrastructure expertise this problem requires.
Snowflake Cloudera AI Infrastructure
Early Access · 2026
We're working with a small number
of design partners right now.

If you're running a customer operations team and want to help shape what comes next, we want to hear from you.

Message sent. We'll be in touch shortly.

— Linden & Adam