Enterprise AI · Early Access 2026

Post-sales operations for
human experts and AI agents.

Post-sales is where enterprise revenue is kept. It's also where the next decade of enterprise AI will be decided.

CustOS is the Agentic System of Operation for that work: one place where people and AI agents run onboardings, renewals, and accounts together.

Get in touch See why ↓
01 · The Problem

You mapped this on a whiteboard.
The moment it hits your tool stack, it breaks.

Several handoffs. Several tools. Each one a place where what you knew about the customer stops traveling with them.

Single-player mode
Every tool is built for one role's slice of the relationship.
A multi-player moment: an onboarding, a renewal, a critical incident
KICKOFF
✕
BUILD
✕
ADOPTION
✕
RENEWAL
HANDOFF
HANDOFF
HANDOFF
CRM
The deal
Built for the AE
GREEN
PSA
The billable hour
Built for the consultant
GREEN
CS TOOL
The health score
Built for the CSM
GREEN
TICKETING
The ticket
Built for the support engineer
GREEN
No system holds the customer's whole story
The story breaks at every handoff, commitments slip in the seams, and every function's numbers stay green while the account quietly decides to leave.
02 · The Solution

Every handoff carries the full story forward

One system, two lanes. People take the moments that need judgment; agents carry the continuous work underneath. Both work from the same customer truth, toward the same outcome.

One system. One context.
Humans stay with the customer. Agents carry everything underneath.
Outcomes: defined at the sale · delivered at every step
KICKOFF
BUILD
ADOPTION
RENEWAL
Human experts · With the customer
The kickoff
A relationship built on context, not a questionnaire.
The judgment calls
Scope, tradeoffs, and course corrections a person should own.
The QBR that matters
Judgment where it counts, prepared in minutes.
The save call
Made early, armed with the whole story.
Either side can lead · Either can hand over
AI agents · Underneath, continuously
Context carried forward
Everything the customer said travels with them.
Nothing re-asked
Answers pulled, conflicts reconciled, records kept clean.
Usage watched daily
Stalls and whitespace surfaced as they form.
Risk flagged early
Months before renewal, while there's still time to act.
One system of execution
Same interface · Same workflows · Same rules
Agents do the watching, connecting, and routine execution across every account; people command everything that requires judgment.
THE CUSTOS DIFFERENCE
A worker takes actions. An operation takes more: many roles, guardrails, one source of truth, and an understanding of the business.
Copilots advise. Systems of record file. CustOS runs the operation.
And because every action teaches the system how your business actually works, CustOS understands your customers a little better every quarter. They retrieve data. We learn your operation.
03 · What Changes

The results show up where
leaders answer for them.

Not a dashboard of activity. A change in how the work itself gets done, across the moments that decide whether revenue stays.

Onboarding
Start where sales finished
Your customer never repeats what they already told you. Kickoff begins with the promises made, the requirements gathered, and the outcomes agreed; not a questionnaire.
Escalation & Renewal
See risk while it's still cheap
Stalled adoption, slipped commitments, and quiet escalation patterns surface while there's still time to act, long before the renewal conversation makes them expensive.
Adoption & Expansion
Grow from evidence
Expansion built on what the customer actually uses and values, not a health score. Every conversation starts from the account's real story instead of a refreshed dashboard.
Operating Model
Run AI-first from day one
For teams building post-sale coverage for the first time, you can start with the operation already running instead of building everything by hand and automating it later. Your people focus where judgment and relationships matter most.
04 · The Team

Built by the people who
lived the before.

Operators first, founders second. We ran the operation this system is built for.

Linden Hillenbrand
CEO · Co-Founder
Linden Hillenbrand
Fifteen years running enterprise customer operations at Cloudera and Procore. Lived the math: one hour of customer value cost two hours of prep and thirty minutes of admin. Owned the Salesforce relationship from the operator's seat, and knows exactly where it breaks.
Procore Cloudera Customer Operations
Adam Warrington
CTO · Co-Founder
Adam Warrington
A decade of data infrastructure at Cloudera. Five years leading AI transformation in CX at Snowflake, delivering $5M+ in savings in a single year through agentic automation. Then hit the wall: the tools underneath were never built for agents. So we are building the ones that are.
Snowflake Cloudera AI Infrastructure
Early Access · 2026
"CustOS is the system we needed and couldn't buy. So we're building it."
We're working with a small number
of design partners right now.

If you're running a customer operations team and want to help shape what comes next, we want to hear from you.

Message sent. We'll be in touch shortly.

Linden & Adam